Report a Fault

If something isn’t working as it should, we’re here to help. Use the form below to report a fault with your product, and our support team will look into it as quickly as possible. Providing as much detail as you can will help us diagnose the issue and get you back up and running with minimal disruption. It is also worth referring to your fire’s instruction manual, where you can find troubleshooting guidance to help diagnose any issues you may encounter.